This story proves that we are the reason customer service is so hard, and there's LITERALLY nothing you can do to change some peoples minds!
A guy recently stayed at an inn in Moulsoe, England called the Carrington Arms. And while he was drinking at their bar, he had a HEART ATTACK. The bartender sprang into action, quickly got help, and saved the guy's life.
But when the hotel was looking through its new TripAdvisor reviews afterward, they found out the guy had still left them a BAD REVIEW.
Why? Because breakfast wasn't included in the $75-a-night rate . . . and he said the bar was, quote, "terrible."